Transparent data practices. Learn how we collect, use, protect, and manage your personal information with the highest standards of security.
At bj11, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect data about you when you access our website at bj-11.site, use our mobile applications, create an account, place bets, or otherwise interact with our services. This policy applies to all users accessing bj11 from Bangladesh and any other jurisdiction where our services are available. By using bj11, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.
We understand that when you entrust us with your personal information — including your name, contact details, financial data, and gaming activity — you expect that information to be handled responsibly, transparently, and in compliance with applicable data protection laws. This Privacy Policy is designed to give you complete clarity about what information we collect, why we collect it, how we use it, who we share it with, and what rights you have regarding your personal data. We encourage you to read this policy carefully and contact us if you have any questions or concerns about how your information is handled.
bj11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you via email to your registered email address or through a prominent notice on our website. The updated Privacy Policy will be effective immediately upon posting. Continued use of bj11 services after policy changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we are protecting your information.
Your Data is Secure: We use industry-standard 256-bit SSL encryption, secure servers, and strict access controls to protect your personal information from unauthorized access, disclosure, or misuse.
To provide you with bj11 services, we collect several categories of personal information. The information we collect includes data you provide directly to us, data we collect automatically when you use our services, and data we receive from third parties such as payment processors and identity verification providers. Understanding what information we collect is the first step in transparency, so we outline each category in detail below.
When you register for a bj11 account, you provide personal information including your full legal name as it appears on government-issued identification, date of birth to verify you meet the minimum age requirement of 18 years, email address for account communications and password recovery, mobile phone number registered in Bangladesh for account verification and two-factor authentication, residential address including city and postal code, preferred username and secure password, and optionally your gender and preferred language. This information is necessary to create your account, verify your identity, comply with legal requirements, and provide personalized services.
When you make deposits or request withdrawals, you provide financial information including your bKash, Nagad, Rocket, or Upay account number, bank account details if using bank transfer, and transaction amounts and dates. We do not store complete credit card numbers or bank account passwords — payment processing is handled securely by our licensed payment partners who maintain PCI-DSS compliance. When we conduct identity verification checks, you may be asked to provide copies of government-issued photo identification such as passport, national ID card, or driver's license, proof of address documents such as utility bills or bank statements dated within the last three months, and proof of payment method ownership such as screenshots of your bKash/Nagad app or bank statements showing your name and account number.
When you contact customer support via live chat, email, WhatsApp, or phone, we collect the content of your communications including questions, complaints, feedback, and any information you choose to share with our support agents. Support conversations may be recorded for quality assurance, training, and dispute resolution purposes. You will be notified if a call or chat is being recorded. If you participate in surveys, promotions, contests, or marketing campaigns, we collect any information you voluntarily provide in response to survey questions, contest entry forms, or promotional offers.
When you access bj11 services, we automatically collect technical information about your device and usage patterns. This includes your IP address, which helps us detect your geographic location to ensure you are accessing our services from a permitted jurisdiction and to prevent fraud. We collect device information including device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version (Chrome, Safari, Firefox, Edge), screen resolution, and device identifiers. We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website and applications, including pages visited, links clicked, games played, bets placed, deposit and withdrawal activity, session duration, and referral sources.
We collect gameplay data including which games you play, how often you play, bet sizes, win and loss patterns, bonus usage, and preferences. This data helps us understand player behavior, improve our game selection, personalize recommendations, and detect unusual activity that may indicate problem gambling or fraudulent behavior. We also collect communication preferences, including which marketing emails you open, which promotional offers you claim, and whether you have opted in or out of various communication channels. This helps us send you relevant, personalized communications and respect your preferences.
We receive information from third-party service providers who help us operate bj11 securely and legally. Payment processors such as bKash, Nagad, Rocket, banks, and payment gateways share transaction confirmation data, payment method validation results, and fraud screening outcomes. Identity verification providers confirm your identity by cross-referencing the documents you provide against official databases and watchlists. Game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe share gameplay data, game outcomes, and session information for games you play on our platform. Fraud detection and security services provide risk scores, IP reputation data, device fingerprinting results, and alerts about suspicious activity to help us prevent fraud, money laundering, and underage gambling.
We use the information we collect for specific, legitimate purposes that enable us to provide, improve, secure, and personalize bj11 services. We do not sell your personal information to third parties for their marketing purposes. Below are the primary ways we use your data:
Account Management: We use your registration information to create and maintain your bj11 account, verify your identity and age, authenticate your login attempts, process password resets, manage your account settings and preferences, and communicate important account-related information such as security alerts, policy changes, and account status updates. Accurate personal information is essential for account security and regulatory compliance.
Payment Processing: We use your financial information to process deposits into your bj11 account, execute withdrawal requests to return funds to your payment method, verify ownership of payment methods to prevent fraud and money laundering, comply with anti-money laundering regulations and financial transaction reporting requirements, and maintain accurate financial records for accounting and auditing purposes. All payment data is handled securely and in compliance with industry standards.
Service Delivery: We use your gameplay data to provide access to casino games, live dealer tables, sports betting markets, and other gambling services, process bets and wagers according to game rules, calculate and credit winnings to your account balance, apply bonuses and promotions according to their terms and conditions, maintain game history and transaction records, and provide customer support when you encounter issues or have questions. Service delivery is the core purpose for which we collect and process your data.
Security and Fraud Prevention: We use various data points to detect and prevent fraudulent activity, money laundering, identity theft, account takeovers, bonus abuse, collusion, and other prohibited conduct. This includes analyzing login patterns, transaction behavior, bet patterns, device fingerprints, IP addresses, and other risk indicators. We may suspend or close accounts that exhibit suspicious behavior and report illegal activity to law enforcement authorities as required by law. Protecting the integrity of our platform and the safety of all users is a top priority.
Legal Compliance: We use your information to comply with legal obligations including age verification to prevent underage gambling, identity verification to comply with Know Your Customer regulations, transaction monitoring for anti-money laundering purposes, reporting suspicious activity to financial intelligence units, responding to lawful requests from law enforcement and regulatory authorities, and maintaining records required by gambling regulations. Compliance with applicable laws is non-negotiable and essential to operating legally.
Personalization and Marketing: With your consent, we use your information to personalize your bj11 experience by recommending games you might enjoy based on your play history, tailoring promotional offers to your preferences and activity level, sending targeted marketing communications via email, SMS, push notifications, or other channels you have opted into, and analyzing user behavior to improve our website, mobile app, game selection, and overall user experience. You can opt out of marketing communications at any time through your account settings or by using the unsubscribe links in our emails.
Responsible Gaming: We use gameplay data to monitor for signs of problem gambling such as rapid increases in bet size, extended gaming sessions, frequent deposit attempts, or chasing losses. When we detect concerning patterns, we may reach out proactively to offer responsible gaming tools, suggest setting deposit or loss limits, provide information about self-exclusion options, or recommend professional gambling support resources. Responsible gaming monitoring is part of our commitment to player welfare and harm minimization.
We share your personal information only when necessary to operate bj11 services, comply with legal obligations, or protect our legitimate interests. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. Below are the circumstances under which we may share your data:
Service Providers: We share information with trusted third-party service providers who perform services on our behalf, including payment processors to handle deposits and withdrawals, game providers to deliver casino games and sports betting platforms, identity verification services to confirm your age and identity, fraud detection and security firms to protect against malicious activity, customer support platforms to manage support tickets and live chat, email service providers to send account and marketing communications, cloud hosting providers to store data securely, and analytics platforms to understand user behavior and improve our services. All service providers are contractually obligated to use your information only for the purposes we specify and to protect your data with appropriate security measures.
Legal Requirements: We may disclose your information when required by law or in response to valid legal processes including court orders, subpoenas, search warrants, regulatory inquiries, anti-money laundering investigations, or other lawful requests from government authorities, law enforcement agencies, or regulatory bodies. We may also disclose information when we believe in good faith that disclosure is necessary to protect our legal rights, enforce our Terms and Conditions, investigate fraud or security incidents, protect the safety of users or the public, or comply with legal obligations. We will notify you of legal requests for your information unless prohibited by law or court order.
Business Transfers: In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity or successor organization as part of the transaction. You will be notified via email or prominent notice on our website of any change in ownership or control of your personal information, and you will have the opportunity to delete your account if you do not wish your information to be transferred.
With Your Consent : We may share your information with third parties when you give us explicit consent to do so, such as when you authorize us to share your gaming activity with a loyalty program partner, when you opt in to receive marketing from a third-party sponsor, or when you participate in a co-branded promotion. You can withdraw consent at any time by contacting customer support.
Protecting your personal information is one of our highest priorities. bj11 employs comprehensive technical, administrative, and physical security measures designed to safeguard your data from unauthorized access, disclosure, alteration, or destruction. We use industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring that sensitive information such as login credentials, financial data, and personal details cannot be intercepted by third parties during transmission. All data stored on our servers is encrypted at rest using advanced encryption algorithms.
Access to personal information is restricted on a need-to-know basis and limited to authorized employees, contractors, and service providers who require access to perform their job functions. All personnel with access to user data are bound by strict confidentiality obligations and undergo regular security awareness training. We implement multi-factor authentication for administrative access to our systems, conduct regular security audits and penetration testing to identify and address vulnerabilities, maintain comprehensive activity logs to detect suspicious access patterns, and deploy firewalls, intrusion detection systems, and anti-malware software to protect our infrastructure from external threats.
Our payment processing partners are PCI-DSS certified, meaning they meet the highest standards for handling credit card and financial information. We do not store complete credit card numbers, CVV codes, or bank account passwords on our servers — this sensitive financial data is tokenized and stored securely by our payment partners. We conduct regular security assessments of our third-party service providers to ensure they maintain adequate data protection measures. Despite our robust security measures, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable data protection laws and take immediate steps to mitigate harm and prevent future incidents.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Different categories of data have different retention periods based on legal requirements and business needs. Account information including your name, date of birth, email address, and registration details is retained for the duration of your active account and for a minimum of five years after account closure to comply with anti-money laundering regulations, financial record-keeping requirements, and legal obligations related to gambling licensing. Transaction records including deposits, withdrawals, bets placed, and winnings paid are retained for a minimum of seven years after the transaction date to comply with tax regulations, financial auditing requirements, and potential dispute resolution needs.
Gameplay data including game history, bet patterns, and session information is retained for up to three years for responsible gaming monitoring, fraud detection, and service improvement purposes. Communication records including customer support conversations, email correspondence, and chat logs are retained for two years for quality assurance, training, and dispute resolution. Marketing data including email engagement metrics, promotional offer claims, and communication preferences is retained while your account is active and for one year after your last interaction with marketing communications, or until you opt out of marketing, whichever is earlier.
You have the right to request deletion of your personal information, subject to our legal obligations to retain certain data. To request account closure and data deletion, contact customer support via email at [email protected] or live chat. We will process your request promptly, withdraw any remaining funds to your verified payment method, and delete or anonymize your personal information to the extent permitted by law. Please note that some data must be retained for legal compliance even after account closure, including financial transaction records, identity verification documents, and records of account closure itself. Anonymized or aggregated data that cannot identify you personally may be retained indefinitely for statistical analysis and business intelligence purposes.
Depending on your jurisdiction, you may have certain rights regarding your personal information. bj11 respects these rights and provides mechanisms for you to exercise them. Right to Access: You have the right to request a copy of the personal information we hold about you. You can view much of this information directly in your account dashboard. For a comprehensive data export, contact customer support and we will provide your data in a structured, commonly used, machine-readable format within 30 days.
Right to Correction: You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings. For changes to verified information such as your legal name or date of birth, contact customer support with supporting documentation and we will review and process your request. Right to Deletion: You have the right to request deletion of your personal information, subject to legal retention requirements. To exercise this right, request account closure and data deletion through customer support. We will delete data to the extent permitted by law while retaining information necessary for legal compliance.
Right to Restrict Processing: You have the right to request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data or while we assess whether we have legitimate grounds to continue processing your data after you object. Right to Data Portability: You have the right to receive your personal information in a portable format and to request that we transfer it directly to another service provider where technically feasible. Contact customer support to request a data export. Right to Object: You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by using unsubscribe links in emails. You may also object to processing based on legitimate interests — we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Right to Withdraw Consent: Where we process your personal information based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before withdrawal. Right to Lodge a Complaint: If you believe we have violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with a supervisory authority in your jurisdiction. To exercise any of these rights, contact our data protection team at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days and may request additional information to verify your identity before processing your request.
bj11 uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled in our systems. They enable core functionality such as user authentication, session management, security features, load balancing, and shopping cart functionality. Essential cookies do not collect personal information and are required for the platform to operate. Performance Cookies: These cookies collect aggregated information about how visitors use our website, including which pages are visited most often, how long users spend on each page, which links are clicked, and any error messages encountered. This data helps us improve website performance, identify technical issues, and optimize user experience. Performance cookies do not identify you personally.
Functional Cookies: These cookies remember your preferences and choices to provide a more personalized experience, such as your preferred language, currency, game favorites, deposit method, and display settings. Functional cookies enhance usability but are not essential for basic website functionality. Advertising Cookies: These cookies track your browsing activity across websites to deliver targeted advertisements based on your interests. They may be set by our advertising partners to build a profile of your interests and show relevant ads on other websites. You can disable advertising cookies through your browser settings or opt-out tools provided by advertising networks.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive notification when a cookie is set. Please note that disabling essential cookies may affect website functionality and your ability to use certain features. Disabling other cookies may result in a less personalized experience but will not prevent you from accessing bj11 services. For more information about cookies and how to manage them, visit www.allaboutcookies.org or your browser's help section.
Our website and mobile applications may contain links to third-party websites, services, or applications including game providers, payment processors, social media platforms, and affiliate partners. bj11 is not responsible for the privacy practices, content, or security of these third-party sites. When you click a link that takes you to a third-party website or when you provide information directly to a third party, you are subject to that third party's privacy policy and terms of service, not ours. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your personal information. We do not control and are not liable for third-party data practices.
bj11 reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, technological developments, or business operations. When we make material changes that significantly affect how we collect, use, or share your personal information, we will notify you by sending an email to your registered email address or by displaying a prominent notice on our website and mobile application. The updated Privacy Policy will include a new "Last Updated" date at the top of the document. Changes become effective immediately upon posting unless otherwise stated. Your continued use of bj11 services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you must cease using bj11 services and may request account closure and data deletion in accordance with Section 6.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our data protection team. We are committed to addressing your privacy concerns promptly and transparently. You can reach us via email at [email protected] with "Privacy Inquiry" in the subject line, through 24/7 live chat available on our website, or via WhatsApp at +880-1XXX-XXXXXX. When contacting us, please provide your account username, a detailed description of your inquiry, and any relevant information that will help us respond effectively. We aim to respond to all privacy inquiries within 48 hours and resolve issues within 30 days.
All personal and financial data is protected with 256-bit SSL encryption during transmission and storage.
Only authorized personnel can access your data on a need-to-know basis, bound by strict confidentiality agreements.
We comply with international data protection standards and Bangladesh privacy regulations at all times.
Access, update, or delete your personal information anytime through your account settings or by contacting support.
We never sell, rent, or trade your personal information to third parties for their independent marketing purposes.
We notify you of material privacy policy changes via email and prominent website notices before they take effect.
Our support team is available 24/7 to answer your privacy questions and help you exercise your data rights.