Please read these terms carefully before using bj11 services. By creating an account or placing bets, you agree to be bound by these terms and conditions.
Welcome to bj11. These Terms and Conditions ("Terms") constitute a legally binding agreement between you (the "User", "Player", or "you") and bj11 (the "Platform", "Service", "we", "us", or "our"). By accessing our website at bj-11.site, using our mobile applications, creating a bj11 account, depositing funds, placing bets, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using bj11 services and not create an account. These Terms apply to all users accessing our platform from Bangladesh or any other jurisdiction where our services are legally accessible.
We reserve the right to modify, amend, or update these Terms at any time without prior notice. Changes become effective immediately upon posting to our website. It is your responsibility to review these Terms periodically for updates. Continued use of bj11 services after any modification constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must cease using our services, close your account, and withdraw any remaining funds in accordance with our withdrawal procedures. We will make reasonable efforts to notify users of material changes via email or platform notifications, but the absence of such notification does not invalidate the updated Terms.
18+ Only: bj11 services are strictly limited to individuals aged 18 years or older. Underage gambling is illegal and prohibited. We conduct age verification checks and reserve the right to request identification documents at any time.
To use bj11 services, you must meet all of the following eligibility requirements: (a) You are at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher; (b) You are legally permitted to participate in gambling activities under the laws of your country and jurisdiction; (c) You are registering on your own behalf and not on behalf of any third party; (d) The information you provide during registration is accurate, complete, and truthful; (e) You have not previously been excluded or banned from bj11 or any affiliated gambling platform; (f) You are not located in a jurisdiction where online gambling is prohibited by law.
Account registration requires you to provide accurate personal information including your full legal name as it appears on official identification documents, date of birth, email address, mobile phone number registered in Bangladesh, residential address, and preferred username and password. You must maintain the accuracy of this information and notify us immediately of any changes. Providing false, misleading, or outdated information is a material breach of these Terms and may result in immediate account suspension or termination. You are responsible for maintaining the confidentiality of your bj11 login credentials. You must not share your username or password with any third party. All activity occurring under your account is your sole responsibility, whether authorized by you or not. If you suspect unauthorized access to your account, you must notify bj11 customer support immediately via live chat or email at [email protected].
Each person is permitted to hold only one bj11 account. Creating multiple accounts ("multi-accounting") is strictly prohibited and considered fraudulent activity. If we detect multiple accounts linked to the same person through matching personal information, payment methods, IP addresses, devices, or other identifying factors, we reserve the right to close all duplicate accounts, void any bets placed, forfeit all winnings, and confiscate account balances. Only the first registered account may be retained at our discretion. Users found operating multiple accounts to abuse bonuses, promotions, or betting limits will be permanently banned from bj11 and may face legal action. Exceptions to the single-account rule are not granted under any circumstances.
bj11 accepts deposits via multiple payment methods popular in Bangladesh, including bKash, Nagad, Rocket, Upay, and major Bangladeshi bank transfers through Dutch-Bangla Bank, BRAC Bank, City Bank, and others. Minimum and maximum deposit limits are displayed during the deposit process and may vary by payment method. Deposits are processed instantly in most cases, though bank transfers may take several hours during non-business hours. You may only use payment methods registered in your own name. Using third-party payment methods or payment accounts belonging to another person is strictly prohibited and will result in immediate account suspension, forfeiture of funds, and potential legal action. We reserve the right to request proof of ownership for any payment method before processing withdrawals.
Withdrawals from your bj11 account must be made to the same payment method used for your most recent deposit, unless otherwise approved by our security team. This anti-money laundering measure ensures funds are returned to their legitimate source. Withdrawal processing times vary by method: bKash and Nagad withdrawals are typically processed within 5 minutes, 24 hours a day, 7 days a week. Bank transfers may take 1-3 business days depending on your bank's processing schedule. Minimum withdrawal amount is 500 BDT; maximum withdrawal amounts are displayed during the withdrawal process and may vary based on your account verification level and history with bj11. We reserve the right to request additional identity verification documents before processing large withdrawals or for accounts flagged by our security systems.
All deposits and withdrawals are subject to bj11's standard wagering requirements where applicable, particularly for bonus funds. Before withdrawing, you must wager any deposited funds at least once on eligible games or sports bets to comply with anti-money laundering regulations. Attempting to withdraw funds without meeting minimum wagering requirements may result in delayed processing or denial of withdrawal. We do not charge fees for deposits or withdrawals, though your payment provider (bKash, Nagad, bank, etc.) may apply their own transaction fees which are beyond our control. Currency conversions are processed at prevailing market rates at the time of transaction. You are responsible for any taxes, duties, or charges applicable to your gambling winnings under the laws of Bangladesh or your jurisdiction of residence.
All bets placed on bj11 are governed by the specific rules of the game or sport being wagered upon, as well as these general Terms. For casino games including slots, table games, live dealer games, and specialty games, the official rules are displayed within each game interface. For sports betting including cricket, football, tennis, and other sports, the official rules are published on our sportsbook help pages. You are responsible for reading and understanding all applicable rules before placing any bet. Ignorance of game rules does not entitle you to dispute or reverse bets.
Once a bet is confirmed and funds are deducted from your account balance, the bet cannot be cancelled, modified, or reversed unless the event is officially cancelled or postponed according to the rules of the sport or game provider. For sports betting, bets are settled based on official results as determined by the governing body of the sport (e.g., ICC for cricket, FIFA for football). For live casino games, results are determined by the live dealer in real-time and recorded on video, which serves as the official record. For RNG-based games (slots, virtual games), results are generated by certified random number generators audited by independent testing agencies. In the event of a dispute, our records — including video footage for live games and server logs for RNG games — are final and binding.
Maximum bet limits, maximum win limits, and other wagering restrictions are displayed during the betting process and may vary by game, sport, market, and your account status. We reserve the right to refuse or limit any bet at our discretion, particularly for unusually large wagers, suspicious betting patterns, or accounts flagged for potential abuse. If a bet is accepted in error beyond stated limits, we reserve the right to void the bet and return the stake to your account. Winnings from voided bets will not be paid.
bj11 offers various bonuses and promotions including welcome bonuses, deposit bonuses, free bets, cashback offers, and VIP rewards. All bonuses are subject to specific terms and conditions ("Bonus Terms") which are published on the promotion page and must be read carefully before accepting any bonus. Bonus Terms include wagering requirements, eligible games, time limits, maximum bet restrictions, and other conditions that must be met before bonus funds or winnings derived from bonuses can be withdrawn. Failure to meet these requirements will result in forfeiture of bonus funds and any associated winnings.
Bonuses are generally non-withdrawable and intended for wagering purposes only. Unless explicitly stated otherwise, you must wager bonus amounts a specified number of times (typically 10x to 40x depending on the promotion) on eligible games before converting them into withdrawable funds. Not all games contribute equally to wagering requirements: slots usually contribute 100%, while table games, live casino, and sports betting may contribute less or be excluded entirely. Specific contribution rates are detailed in each promotion's Bonus Terms. Bonuses are limited to one per person, household, IP address, device, and payment method. Attempting to abuse bonuses through multi-accounting, coordinated play, low-risk betting strategies, or other manipulative behavior will result in immediate forfeiture of all bonuses, voiding of associated bets and winnings, and potential account closure.
We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice. We also reserve the right to exclude any player from receiving bonuses if we determine in our sole discretion that the player is abusing promotions or violating Bonus Terms. Bonuses expire after a specified period (typically 7-30 days from issuance) and must be used within that timeframe. Unused bonuses and any winnings derived from them will be forfeited upon expiration. Bonus funds are kept in a separate bonus balance and are distinct from your withdrawable cash balance. You must use bonus funds before cash funds when placing bets, unless you manually opt out of active bonuses through your account settings.
bj11 is committed to promoting responsible gaming and preventing problem gambling. We provide tools to help you maintain control over your gaming activity, including deposit limits, loss limits, session time limits, reality checks, and self-exclusion options. You can set daily, weekly, or monthly deposit limits through your account settings. These limits take effect immediately when decreased and after 24 hours when increased. Loss limits restrict the total amount you can lose over a specified period. Session time limits log you out automatically after a set duration. Reality check reminders alert you periodically during extended gaming sessions to encourage breaks.
If you feel that gambling is becoming a problem or negatively affecting your life, finances, or relationships, we strongly encourage you to use our self-exclusion feature. Self-exclusion allows you to suspend your account for a specified period (minimum 24 hours up to permanent closure). During self-exclusion, you will not be able to log in, deposit funds, place bets, or receive marketing communications from bj11. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. To request self-exclusion, contact our support team via live chat, email at [email protected], or WhatsApp. We will assist you promptly and confidentially.
If you need additional help beyond bj11's responsible gaming tools, we recommend contacting professional gambling support organizations. While specific Bangladeshi resources may be limited, international organizations such as Gamblers Anonymous, GamCare, and BeGambleAware provide confidential counseling, support groups, and resources accessible online. You can also speak to a mental health professional or counselor in Bangladesh. Remember that gambling should be entertainment, not a source of income or a way to solve financial problems. Only gamble with money you can afford to lose. Never chase losses or borrow money to gamble. Set strict budgets and stick to them.
bj11 employs industry-standard security measures to protect user accounts and personal information, including 256-bit SSL encryption for all data transmission, secure password hashing, two-factor authentication options, and continuous monitoring for suspicious activity. However, account security is a shared responsibility. You must choose a strong, unique password combining uppercase letters, lowercase letters, numbers, and special characters. Do not use passwords that are easily guessable or that you use on other websites. Never share your bj11 login credentials with anyone, including friends, family members, or individuals claiming to be bj11 staff. bj11 employees will never ask for your password via email, chat, phone, or any other communication channel.
We reserve the right to request verification documents at any time to confirm your identity, age, and payment method ownership. Standard verification documents include government-issued photo ID (passport, national ID card, driver's license), proof of address (utility bill, bank statement, government correspondence dated within the last 3 months), and proof of payment method ownership (screenshot of bKash/Nagad account, bank statement showing your name and account number). Verification documents must be clear, legible, and show all four corners of the document without obstruction. Failure to provide requested documents within 30 days may result in account suspension and withdrawal restrictions until verification is completed. All documents are handled confidentially in accordance with our Privacy Policy.
Fraudulent activity of any kind is strictly prohibited and will result in immediate account termination, forfeiture of all funds, and potential legal prosecution. Prohibited activities include but are not limited to: using stolen payment methods or payment information belonging to third parties; engaging in collusion with other players to manipulate game outcomes or betting markets; exploiting software bugs, errors, or vulnerabilities for personal gain; using automated bots, scripts, or software to place bets; reverse engineering, decompiling, or tampering with bj11 software or games; engaging in chip dumping, bonus abuse, arbitrage betting, or other advantage play techniques designed to guarantee profits without genuine risk. If we detect any fraudulent activity, we will cooperate fully with law enforcement authorities and provide all relevant information and evidence.
All content on the bj11 platform including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, user interface design, and the overall "look and feel" of the website and mobile applications is the exclusive property of bj11 or its licensors and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. The bj11 name, logo, and all related product and service names, design marks, and slogans are trademarks or registered trademarks of bj11. You may not use, reproduce, modify, distribute, transmit, display, perform, create derivative works from, or exploit any content from the bj11 platform without our prior written permission.
Game content including slot games, live casino games, and virtual sports is provided under license from third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, and others. All game content remains the intellectual property of these providers and is protected by their respective intellectual property rights. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use bj11 services for personal, non-commercial entertainment purposes only. This license terminates automatically if you violate these Terms. You may not use bj11 services for any commercial purpose including operating a competing gambling platform, data scraping, market research, or any other business activity.
bj11 services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant that bj11 services will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any information, content, or materials available through our platform. You use bj11 services at your own risk. We are not responsible for any losses, damages, or injuries arising from your use of our services.
To the maximum extent permitted by law, bj11 and its owners, operators, directors, employees, agents, licensors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of bj11 services, including but not limited to loss of profits, loss of data, loss of business opportunities, personal injury, or emotional distress, even if we have been advised of the possibility of such damages. In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by law. In any event, our total aggregate liability to you for all claims arising from or related to these Terms or your use of bj11 services shall not exceed the amount you have deposited into your bj11 account during the 12 months preceding the claim.
You acknowledge and agree that gambling involves risk and that losses are possible and expected. We are not responsible for your gambling losses or any financial difficulties arising from your use of bj11 services. You are solely responsible for managing your bankroll, setting personal limits, and making decisions about when to gamble and when to stop. bj11 is an entertainment platform, not a source of income. We do not guarantee winnings, payouts, or any particular results from gambling activities.
If you have any complaint, dispute, or concern regarding bj11 services, you must first attempt to resolve it by contacting our customer support team via live chat, email at [email protected], or WhatsApp. Provide detailed information about your complaint including your account username, date and time of the incident, relevant transaction IDs or bet IDs, and a clear description of the issue. Our support team will investigate your complaint and respond within 48 hours. Most complaints are resolved satisfactorily at this stage. If you are not satisfied with our initial response, you may escalate the complaint to our management team by explicitly requesting escalation in your reply to our support team.
These Terms and any disputes arising from or related to your use of bj11 services shall be governed by and construed in accordance with the laws of the jurisdiction in which bj11 operates, without regard to conflict of law principles. Any legal action or proceeding arising from these Terms or your use of bj11 services must be brought exclusively in the courts of that jurisdiction, and you hereby consent to the personal jurisdiction and venue of such courts. You waive any objection to jurisdiction or venue in such courts.
To the extent permitted by law, you agree to resolve any disputes with bj11 through binding individual arbitration rather than through class action lawsuits, class arbitrations, or any other representative proceedings. You waive your right to participate in class action lawsuits or class-wide arbitrations against bj11. Any arbitration will be conducted on an individual basis only. This arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, which may seek relief on your behalf if applicable.
You may request closure of your bj11 account at any time by contacting customer support. Upon account closure, you must withdraw all remaining funds in accordance with our withdrawal procedures. Once your account is closed, you will no longer be able to log in, place bets, or access account information. Account closure is permanent and cannot be reversed. If you wish to gamble on bj11 again in the future after voluntary closure, you must register a new account (subject to our eligibility requirements and any self-exclusion restrictions).
We reserve the right to suspend or terminate your account immediately without prior notice if we determine in our sole discretion that you have violated these Terms, engaged in fraudulent activity, abused bonuses or promotions, created multiple accounts, used our services while located in a prohibited jurisdiction, provided false information during registration, or engaged in any conduct that we deem harmful to bj11, other users, or the integrity of our platform. Upon termination for cause, we reserve the right to forfeit your account balance, void pending bets, and withhold any winnings. You will not be entitled to any compensation for termination.
Inactive accounts (accounts with no login activity for 12 consecutive months) may be subject to monthly inactivity fees as disclosed during registration or subsequently notified via email. To avoid inactivity fees, simply log in to your account at least once every 12 months. If your account balance is reduced to zero due to inactivity fees, we may close your account after providing 30 days' notice to your registered email address.
These Terms constitute the entire agreement between you and bj11 regarding your use of our services and supersede all prior agreements, understandings, and communications, whether written or oral. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall remain in full force and effect. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this restriction is void. We may freely assign these Terms and our rights and obligations hereunder to any third party without your consent or notification. These Terms are binding upon and inure to the benefit of both parties and their respective successors and permitted assigns.
For questions about these Terms & Conditions, please contact our support team via live chat, email at [email protected], or WhatsApp at +880-1XXX-XXXXXX. We are available 24/7 to assist you.
You must be at least 18 years old to use bj11. Age verification is mandatory and we may request ID at any time.
Each person may hold only one bj11 account. Multi-accounting is prohibited and results in account closure.
Provide accurate information during registration. We may request ID documents to verify your identity before withdrawals.
Use only payment methods registered in your own name. Third-party payments are prohibited for security and legal compliance.
All bonuses have specific terms including wagering requirements. Read carefully before accepting any promotion.
Set limits, take breaks, and use self-exclusion if needed. Gambling should be entertainment, not a source of income.
If you need clarification on any part of these Terms & Conditions, our support team is here to help 24/7.